Library Assistant (Learning Space and Lending Services) in the University Libraries (Ref.: 537681)
We are looking for a Library Assistant to join the University Libraries to provide quality services in Learning Space and Lending Services and/or other functional area(s).
The Role
The appointee will provide comprehensive support across Learning Space and Lending Services, contributing to daily library operations, user support, event coordination, and spatial/technical management.
(i) Lending & Patron Services
- perform front-line circulation functions, inter-library loan processing, patron registration, and membership management
- provide front-desk assistance and general customer service to library patrons
- assist with shelf arrangement, stack maintenance, and overall library facilities management
(ii) Media, Technology & Maker Space Operations
- manage daily operations and activities within the library’s Maker Space
- provide technical, media, and venue support across library spaces, including Learning Spaces and venue booking management
- collaborate on the setup, operation, and maintenance of AR/VR application systems and multimedia technologies
(iii) Events, Projects & Library Support
- provide technical and logistical support for library events, projects, and special activities
- assist supervisors with ad-hoc projects and carry out any other duties as assigned by library management
The appointee will be required to work across different library branches as assigned and undertake shift duties, including evenings, weekends, and public holidays.
Key Personal Qualities & Attributes
- Customer-Centric Mindset: A warm, approachable manner dedicated to helping patrons, resolving service queries, and supporting learning environments
- Adaptability & Versatility: Eager to bridge front-line circulation work with technology-driven equipment and emerging educational tools
- Problem-Solving & Troubleshooting Skills: Calm under pressure with a practical approach to resolving technical issues during events or venue setups
- Teamwork & Collaboration: Excellent interpersonal skills with the ability to work cohesively with multi-branch library teams and event organizers
- Flexibility: Willingness and capability to work shifts, including evenings, weekends, and public holidays, and across different library locations
Qualifications and Requirements
Applicants should possess:
- 5 passes in HKCEE, including English Language (minimum Grade C if Syllabus A, or Level 2 from 2007 onwards); OR minimum Level 2 or equivalent in 5 subjects in HKDSEE, including English Language
- preferably a recognized certificate in Library Assistant training or Digital Library / Information Management
- prior experience in library operations, counter service, or customer service, which would be an advantage
- good command of spoken and written English and Chinese, including fluent Putonghua
- basic knowledge of PCs, Microsoft Office, and general computer applications
- familiarity with or a strong interest in Maker Space technologies, audio-visual systems, or AR/VR applications, which would be a plus
What We Offer
The appointment will be made on fixed-term full-time contract for 2 years, to commence as soon as possible, with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.
How to Apply
The University only accepts online application for the above post. Applicants should apply online and upload an up-to-date C.V. Review of applications will commence as soon as possible and continue until November 26, 2026, or until the post is filled, whichever is earlier.
